End of Lease Cleaning — Sydney, Melbourne & Perth

An end of lease clean is the inspection-grade rental-exit clean for NSW, VIC, and WA tenants — kitchen, bathrooms, bedrooms, living areas, laundry, windows, fittings — scrubbed to the standard the agent will assess at final inspection. A regular house clean is a routine occupied-home reset. The end of lease scope adds wardrobes inside, skirting boards, every light fitting and fan, exhaust covers, window tracks, blinds, fly screens, and the items most often flagged on the state's exit condition report. The 14-day warranty covers items in the agent's exit report.

They're the same shape of service with different state-specific framing. Bond cleaning is the term used in Queensland (Brisbane and Gold Coast) where the QLD RTA exit-condition report drives the bond decision. End of lease cleaning is the term used in NSW, VIC, and WA (Sydney, Melbourne, and Perth) where the relevant tenancy authority is NSW Fair Trading, Consumer Affairs Victoria, or Consumer Protection WA. The scope, the inspection-grade standard, and the 14-day re-clean warranty are equivalent — pick the service that matches your state.

It depends on your lease and your state. NSW Fair Trading and Consumer Affairs Victoria don't require professional cleaning by default — the obligation is to return the property in "reasonably clean condition" matching the entry condition report. WA Residential Tenancies similar. Some leases include a specific clause requiring professional cleaning or professional carpet cleaning (especially where pets were on the property). Check your lease. Professional cleaning isn't legally required but is often the most reliable way to meet the inspection standard.

The bond-refund decision is made by the lessor or agent through the state's tenancy process — NSW Fair Trading and Rental Bonds Online, Consumer Affairs Victoria and the Residential Tenancies Bond Authority, or Consumer Protection WA and the Bond Administrator. Disputes go to NCAT (NSW), VCAT (VIC), or the Magistrates Court (WA). The cleaner's job is to deliver inspection-grade work matching the agreed scope; the bond outcome itself isn't controlled by the cleaner.

In a standard residential tenancy, the outgoing tenant pays for the end of lease clean as part of returning the property in reasonably clean condition. Where a landlord prefers to organise the clean and deduct from the bond, that needs to be agreed (or determined by the tribunal). Urgent Pro invoices the booking party — usually the tenant — and the receipt supports the bond claim or any dispute documentation lodged with NCAT, VCAT, or the WA Magistrates Court.

A 2-bedroom 1-bathroom unit typically takes 5 to 7 hours for an end of lease clean. A 4-bedroom 2-bathroom freestanding home takes 7 to 10 hours. The variable is condition more than size — a property maintained well through the tenancy cleans much faster than one that hasn't been deep-cleaned in months. Larger Perth blocks or Melbourne multi-level terraces can run longer. The written quote includes the expected duration.

Carpet steam cleaning is a separate service category with its own equipment, scope, and 7-day warranty. Victorian leases commonly require a carpet steam-cleaning receipt at handover, especially where pets were on the property; NSW and WA leases vary clause to clause. The carpet clean is coordinated same-day with the end of lease clean where possible and quoted as its own line item. The receipt supports the lease requirement and any bond claim.

Yes — end of lease cleans carry a 14-day re-clean window under the Cleaning Service Warranty. If the agent's exit report identifies items in the agreed end of lease scope that were missed or not finished to standard, the original cleaner returns to address them at no charge. Items outside the agreed scope (or genuine fair wear and tear) aren't covered by the re-clean. Provide the agent's report to lodge a re-clean request inside the 14 days.