Cleaning Service Warranty

1. Scope of This Schedule

1.1 This schedule sets out the warranty terms specific to cleaning services booked through URGENT Pro. It is a service-specific schedule under the URGENT Pro Service Warranty (Master).

1.2 This schedule covers the following sub-categories of cleaning service:

1. Standard House Cleaning;
2. Deep Cleaning;
3. Carpet Cleaning;
4. Bond / End-of-Lease Cleaning;
5. Vacate Cleaning (where no bond is at risk); and
6. Window Cleaning (interior and exterior).

1.3 Pest control, mould remediation, biohazard cleaning, and post-construction cleaning are not within the scope of this schedule. Where booked, they are covered by their own service-specific terms communicated at the time of booking.

1.4 All defined terms in this schedule have the meanings given in the Service Warranty (Master) clause 2 unless this schedule provides a different definition (see clause 2 below).

2. Definitions Specific to Cleaning

In addition to the defined terms in the Service Warranty (Master) clause 2:

"Agent's Exit-Condition Report"

means the written report issued by the real estate agent, property manager, or landlord identifying any cleanliness or condition issues with the property at the exit inspection. It includes a copy of the report annotated by photograph, email, or letter.

"Bond / End-of-Lease Clean"

means a cleaning service performed at the end of a residential tenancy with the objective of meeting the standard required by the relevant State residential tenancies legislation and the agent's exit-condition checklist, so that the bond can be returned to the tenant.

"Deep Clean"

means a cleaning service that goes beyond a standard maintenance clean, typically including moving and cleaning behind furniture, cleaning inside ovens and rangehoods, descaling bathroom tilework, detailing extraction fans and light fittings, and high-dusting, performed over 1.5–2 times the time of a standard clean.

"Permanent Stain"

means a stain in carpet or upholstery where the fibre itself has been chemically altered (for example, by bleach, oxidising agents, hair dye, some inks, urine left to off-gas, or sun fading) or where the stain has saturated the backing.

"Re-Clean"

has the same meaning as "Re-Performance" in the Service Warranty (Master) clause 2, applied to cleaning services.

"Standard Clean"

means a maintenance-grade cleaning service comprising dusting accessible surfaces, vacuuming and mopping floors, cleaning bathroom and kitchen surfaces, and emptying bins, performed to the standard a reasonably competent domestic cleaner would deliver in the time booked.

"Vacate Clean"

means a cleaning service performed at the end of an owner-occupied stay or short-term rental where no bond is at risk. A vacate clean is typically less stringent than a bond clean because no exit inspection by a real estate agent is required.

"Wicking"

means the phenomenon in which moisture and dissolved soils migrate upward from the carpet backing or underlay during the post-clean drying phase, sometimes causing a stain to reappear at the surface after the carpet was visibly clean at completion.

3. Warranty Periods for Cleaning Services

3.1 The applicable Warranty Period and Warranty Start Time for each cleaning sub-category is set out in the table below. Each Warranty Period reflects the real-world evidentiary window in which a defect can credibly be attributed to the Service Provider's performance.

3.2 The Warranty Period for Bond / End-of-Lease Cleaning may be extended by URGENT Pro at its discretion by up to 7 days where the Customer can demonstrate that the Agent's exit inspection was delayed beyond the Customer's control.

3.3 Warranty Periods do not displace Your rights under the ACL. Where a claim is made after the applicable Warranty Period has expired, Your rights under the ACL — including the Consumer Guarantees in ACL sections 60, 61 and 62 — remain available to You.

4. Standard House Cleaning

4.1 Standard of Service

4.1.1 A Standard Clean is performed to the standard a reasonably competent domestic cleaner would deliver within the time booked. It is a maintenance-grade clean, not a bond clean, and not a hospital-grade clean.

4.1.2 The scope of the Standard Clean is set in the quote and the Booking Confirmation. Where a checklist is agreed, the checklist defines the scope.

4.2 Default Inclusions

4.2.1 A Standard Clean includes, by default:

1. dusting accessible surfaces (skirting boards reachable without a ladder, shelves, mantel, tabletops, sills);
2. vacuuming and mopping floors in the agreed rooms;
3. cleaning bathroom surfaces — basin, toilet, shower screen, mirror, exposed tile;
4. cleaning kitchen surfaces — benchtops, sink, exterior of appliances, splash-back, stovetop top surface;
5. emptying bins and replacing bin liners where provided by the Customer; and
6. a free Re-Clean within the 24-hour Warranty Period for items in the agreed scope that were missed or not cleaned to standard.

4.3 Default Exclusions

4.3.1 Unless expressly booked as an add-on, a Standard Clean does not include:

1. inside ovens;
2. inside fridges;
3. inside cupboards or drawers;
4. windows beyond accessible interior glass at ground level (no ladder use);
5. wall washing or spot-cleaning of walls;
6. mould remediation or removal of mould from grout, silicone, or porous surfaces;
7. carpet stain removal beyond ordinary vacuuming;
8. exterior areas, balconies, courtyards, or garages;
9. cleaning of areas not specified in the Booking Confirmation; and
10. hospital-grade or post-construction cleaning.

4.4 Conditional Inclusions

4.4.1 The following may be added to a Standard Clean as a paid add-on, with the price disclosed at the time of booking:

1. inside oven (where the oven is electrically isolated by the Customer or accessible to the Service Provider);
2. inside fridge (where the fridge has been defrosted by the Customer at least 24 hours before the booking and is empty); and
3. interior windows above ground level (subject to safe access).

4.5 Common Disputes and Resolution

4.5.1 The most common Standard Clean disputes are dust on top of high surfaces, smudges on glass, a missed corner of a room, or a surface that was not wiped to satisfaction. The standard resolution is a free Re-Clean by the original Service Provider within the 24-hour Warranty Period.

4.5.2 If the Customer refuses reasonable access for the Re-Clean within the Warranty Period, the URGENT Pro Service Warranty in respect of that claim is exhausted. The Customer's rights under the ACL are unaffected by this clause.

5. Deep Cleaning

5.1 Standard of Service

5.1.1 A Deep Clean delivers visibly transformed surfaces, not merely maintained ones. It includes the operations described in the definition of Deep Clean in clause 2, performed over 1.5–2 times the time of a Standard Clean.

5.1.2 The scope of the Deep Clean is set in the quote and the Booking Confirmation, including a checklist of areas and tasks.

5.2 Default Inclusions

5.2.1 A Deep Clean includes:

1. all items listed in clause 4.2 above;
2. moving and cleaning behind movable furniture;
3. cleaning inside ovens and rangehoods;
4. cleaning inside accessible cupboards;
5. descaling bathroom tilework and shower screens;
6. detailing extraction fans and light fittings within safe reach;
7. high-dusting (ceiling fans, picture rails, lintels within safe reach); and
8. a free Re-Clean within the 48-hour Warranty Period for items in the agreed scope that were missed or not cleaned to standard.

5.3 Default Exclusions

5.3.1 A Deep Clean does not include:

1. structural issues including mould penetration into substrates, water damage, rising damp, or sealant failure;
2. permanent discolouration of grout that cannot be removed by standard descaling agents;
3. replacement of silicone or grout — which is a handyman task, not a cleaning task;
4. damage to glass, surfaces, or finishes that pre-existed the clean and is documented in the Service Provider's before-photographs;
5. cleaning of areas not on the agreed checklist; and
6. exclusions listed for Standard Cleans at clause 4.3 that have not been added as conditional inclusions.

5.4 Common Dispute-Prone Areas

5.4.1 The most common Deep Clean disputes are: oven interior glass and racks; rangehood filters; grout discolouration that did not lift; mould on silicone seals that requires sealant replacement; inside-fridge condenser areas; and high-dust traps.

5.4.2 Where the dispute relates to a structural or product-failure issue (for example, perished silicone, irreversible grout staining, faulty rangehood filter), the Service Provider will document the underlying cause and Re-Performance is not required for the structural issue itself.

6. Carpet Cleaning

6.1 Standard of Service

6.1.1 Carpet cleaning is performed using the method booked — typically hot-water extraction (steam cleaning) or dry-method cleaning — to the standard a reasonably competent carpet cleaner would deliver.

6.1.2 Carpet cleaning is a process, not an event. The carpet must dry over a period of 6–48 hours after cleaning, during which residual moisture, wicking, and residue effects may continue to manifest. The 7-day Warranty Period reflects this drying cycle.

6.2 Default Inclusions

6.2.1 Carpet cleaning includes:

1. pre-vacuuming of the area to be cleaned;
2. treatment of cleanable stains identified during a pre-clean assessment;
3. hot-water extraction or dry-method cleaning (as booked);
4. post-clean photographs of treated areas;
5. advice on drying time and re-occupancy; and
6. a free Re-Clean within the 7-day Warranty Period for cleanable stains that did not lift, areas of visible residue, or wicking-related defects where the Service Provider's method or post-clean care is the cause.

6.3 Default Exclusions

6.3.1 Carpet cleaning does not cover:

1. Permanent Stains — where the fibre has been chemically altered, or where the stain has saturated the backing such that no professional carpet cleaning method could remove it;
2. Pre-existing fibre wear — fading, traffic-wear flattening, or matting that pre-existed the clean and is documented;
3. Wicking from the underlay — stain reappearance caused by soils set into the underlay rather than the pile (the Service Provider will attempt remedial Re-Performance where the wicking can be mitigated, but cannot guarantee that wicking-only stains will not reappear);
4. Undisclosed natural-fibre carpets — colour change or texture change in wool or other natural-fibre carpets where the Customer did not disclose the fibre type at booking;
5. Moisture damage in poorly ventilated rooms where the Customer prevented airflow or re-occupied the carpeted area before drying was complete;
6. Post-clean stains — stains caused after the clean by pets, children, spills, or other intervening events;
7. Hard-water mineral deposits that require restoration treatment rather than carpet cleaning; and
8. Damage to delicate floor finishes adjacent to the carpet (timber, laminate) where the Customer did not identify a moisture sensitivity at booking.

6.4 Conditional Inclusions

6.4.1 The following are conditional inclusions, available where booked at the time of quote:

1. deodorising treatment;
2. pet-urine treatment (which may require sub-pad treatment and may carry its own conditional outcomes); and
3. Scotchgard or similar fabric-protector application.

6.5 Cleanable vs. Permanent Stain — Burden of Proof

6.5.1 Where a stain is identified during the pre-clean assessment as potentially Permanent, the Service Provider will photograph the stain before treatment and document the chemical class of stain attempted.

6.5.2 The burden of proof for whether a stain is cleanable or permanent is on the available evidence — pre-clean and post-clean photographs, the Service Provider's documentation, and Customer disclosure at booking. URGENT Pro will weigh the evidence on the balance of probabilities.

7. Bond / End-of-Lease Cleaning

7.1 Standard of Service

7.1.1 A Bond / End-of-Lease Clean is performed to the standard required by:

1. the Customer's residential tenancy agreement;
2. the real estate agent's or landlord's exit-condition checklist for the property; and
3. the relevant State residential tenancies legislation (see clause 14 for State-specific references).

7.1.2 The standard is return-to-entry-condition, fair wear and tear excepted, not perfection. The Service Provider is not required to deliver a higher standard of cleanliness than was documented at the start of the tenancy.

7.1.3 Where the Customer's lease purports to require "professional cleaning" or specifies a particular standard, the standard required of the Service Provider remains "reasonably clean to return-to-entry-condition" unless the entry condition itself was documented as having been professionally cleaned and the Customer was notified of that requirement.

7.2 Default Inclusions

7.2.1 A Bond / End-of-Lease Clean includes the items on the agreed exit-condition checklist, which typically comprise:

1. kitchen — benchtops, sink, splashback, stovetop, oven interior, rangehood, exterior of appliances;
2. bathrooms — basin, toilet, shower screen, shower base, mirror, tilework, exhaust fan;
3. each bedroom — floors, surfaces, wardrobes (interior where empty), windowsills;
4. living areas — floors, surfaces, light fittings within safe reach;
5. laundry — tub, washing machine connections, floors;
6. skirting boards and door frames in agreed rooms;
7. interior windows accessible without a ladder;
8. external balcony or courtyard adjacent to the dwelling, where in the checklist;
9. one free Re-Clean within the Warranty Period for items itemised in the Agent's Exit-Condition Report that were within the originally agreed scope.

7.3 Default Exclusions

7.3.1 A Bond / End-of-Lease Clean does not cover:

1. Pre-existing damage or condition that was not disclosed at booking and is documented in the Service Provider's before-photographs as having pre-existed the clean;
2. Items outside the agreed checklist — for example, exterior windows where only interiors were booked, carpet steam-cleaning where carpet steam was not booked, garden weeding, or exterior wall washing;
3. Structural issues — mould penetration into substrates, water damage, rising damp, sealant failure, paintwork damage, plumbing leaks;
4. Damage caused after the clean by the Customer, the Customer's removalists, or third parties between completion and inspection;
5. Agent or landlord items that were never in the cleaning checklist — for example, garden maintenance, lawn mowing, pool cleaning, or pest treatment;
6. Inspection delay beyond the Warranty Period — where the Agent's exit inspection occurred more than 14 days after the clean was completed (unless an extension under clause 3.2 applies);
7. Re-Clean requests where the Customer denies the Service Provider reasonable access to perform the Re-Clean within the Warranty Period; and
8. The "professional clean" outcome where the entry condition was not professionally cleaned and the lease's professional-cleaning clause is not enforceable under State law.

7.4 Conditional Inclusions

7.4.1 The following may be added to a Bond / End-of-Lease Clean as a paid add-on at the time of booking:

1. carpet steam-cleaning (covered separately under clause 6 of this schedule);
2. exterior windows at ground level only;
3. wall washing (spot or full);
4. pest control treatment (specialist sub-contract); and
5. garden tidy-up at the property (covered under the Lawn Mowing Service Warranty if booked).

7.5 The Hybrid Warranty Window

7.5.1 The Warranty Period for Bond / End-of-Lease Cleaning is the shorter of:

1. 14 days from completion of the clean; or
2. 72 hours from the Agent's Exit-Condition Report.

7.5.2 This hybrid window is designed to give You time for the real estate agent's exit inspection to occur and a written report to be issued, while also requiring a prompt Re-Clean once issues are identified. The 72-hour clock under clause 7.5.1(b) begins when the Agent's Exit-Condition Report is issued in writing to You or to URGENT Pro.

7.5.3 Where the Customer can demonstrate that the Agent's exit inspection was delayed beyond the Customer's control (for example, agent unavailability, weekend or public-holiday lag, or unilateral postponement by the agent), URGENT Pro may at its discretion extend the Warranty Period by up to 7 days under clause 3.2.

7.6 Re-Clean Process

7.6.1 Where the Agent's Exit-Condition Report identifies issues that were within the agreed scope, the standard remedy is one free Re-Clean attempt by the original Service Provider. The Re-Clean is scheduled within 7 days of acceptance of the claim, in coordination with Your lease end-date and the Agent's re-inspection.

7.6.2 Where the Re-Clean fails to satisfy the Agent on re-inspection, URGENT Pro will release held funds to engage a Substitute Provider, or to refund the affected portion of the clean, in accordance with the Service Warranty (Master) clause 9.

7.6.3 Where the Agent's report itemises issues that were not within the agreed scope, those issues are chargeable variations, not warranty work. URGENT Pro will assist You in arranging an appropriately scoped additional service if You wish.

8. Vacate Cleaning (No Bond at Risk)

8.1 Standard of Service

8.1.1 A Vacate Clean is a cleaning service performed at the end of an owner-occupied stay, an inherited property handover, or a short-stay rental where no bond is at risk and no real estate agent exit inspection will occur.

8.1.2 The standard of clean is "reasonably clean to ordinary occupation standard" — broadly equivalent to a Standard Clean delivered over an extended scope to cover whole-property handover, but without the agent-exit-inspection stringency of a Bond / End-of-Lease Clean.

8.2 Default Inclusions

8.2.1 A Vacate Clean includes the items on the agreed Vacate Clean checklist, which typically comprise:

1. all rooms in the property — floors, surfaces, dusting;
2. kitchen — benchtops, sink, exterior of appliances, stovetop (oven interior is a conditional inclusion);
3. bathrooms — basin, toilet, shower screen, tilework;
4. interior windows accessible without a ladder; and
5. a free Re-Clean within the 48-hour Warranty Period for items in the agreed scope that were missed or not cleaned to standard.

8.3 Default Exclusions

8.3.1 A Vacate Clean does not cover:

1. bond-clean-grade outputs (because no bond is at risk);
2. items outside the agreed checklist;
3. structural issues (mould, water damage, sealant failure);
4. pre-existing damage or condition documented in the Service Provider's before-photographs;
5. post-clean events caused by the Customer, removalists, or third parties; and
6. items excluded for Standard Cleans at clause 4.3 that have not been added as conditional inclusions.

8.4 Why the 48-Hour Window

8.4.1 A Vacate Clean attracts a 48-hour Warranty Period rather than 24 hours because the Customer typically does not re-occupy the property and may not inspect the work until they return for handover. Forty-eight hours provides time for that handover inspection while remaining short enough to preserve evidentiary integrity.

9. Window Cleaning

9.1 Standard of Service

9.1.1 Window cleaning delivers a streak-free clean of accessible glass to the standard a reasonably competent window cleaner would deliver in the time booked and under normal weather conditions.

9.2 Default Inclusions

9.2.1 Window cleaning includes:

1. cleaning of the agreed interior and/or exterior glass surfaces;
2. cleaning of frames and sills adjacent to the glass where accessible without disassembly;
3. cleaning of fly screens where booked as an inclusion;
4. wiping of streaks and water marks before completion; and
5. a free Re-Clean within the 24-hour Warranty Period (subject to clause 9.3 for exterior glass) for streaks, marks, or missed glass within the agreed scope.

9.3 Weather-Dependent Exterior Warranty

9.3.1 The 24-hour Warranty Period for exterior window cleaning is subject to the absence of intervening weather. Where, during the 24 hours following completion of exterior window cleaning, there occurs:

1. rainfall on the cleaned surfaces;
2. a dust storm or significant atmospheric particulate event;
3. a hailstorm or other precipitation event; or
4. extreme wind carrying dust, salt spray, or debris,

the Warranty Period for the affected exterior glass is exhausted because the cause of any post-clean defect is the intervening weather, not the cleaning.

9.3.2 URGENT Pro will engage with You in good faith to determine whether a weather event of the kind in clause 9.3.1 occurred. Records from the Bureau of Meteorology, observable damage to other exterior surfaces, and contemporaneous photographs may be used as evidence.

9.4 Default Exclusions

9.4.1 Window cleaning does not cover:

1. Hard-water mineral deposits (etched calcium and silica) on glass — these require restoration treatment, which is a different service and is not provided under window cleaning;
2. Permanent etching, scratches, or chips in the glass that pre-existed the clean;
3. Smears or staining caused by sealant or paint contamination on the glass that pre-existed the clean;
4. Streak-free guarantee on heavily-etched glass — where the glass surface is already micro-pitted, a streak-free outcome cannot be delivered by ordinary window cleaning and is excluded;
5. Glass at unsafe height where the booking did not include appropriate access equipment;
6. Weather-driven re-soiling within 24 hours for exterior glass per clause 9.3; and
7. Re-Cleans requested where the Customer denies safe access for the Re-Clean.

9.5 Conditional Inclusions

9.5.1 The following are conditional inclusions, available where booked at the time of quote:

1. exterior glass above ground-floor — only with appropriate access equipment and where the contractor's risk assessment permits;
2. fly screen cleaning and re-fitting; and
3. window track and sill detail-clean.

10. Universal Cleaning Exclusions

10.1 In addition to the sub-category-specific exclusions in clauses 4.3, 5.3, 6.3, 7.3, 8.3, and 9.4, the following exclusions apply across all cleaning services covered by this schedule:

1. Mould remediation — surface wiping of mould is a cleaning task; removal of mould penetrated into substrates, replacement of mouldy silicone or grout, and remediation of the underlying moisture cause are remediation tasks beyond the scope of cleaning;
2. Biohazard and trauma cleaning — these require specialist scope, equipment, and licensing and are not within the scope of this schedule;
3. Asbestos disturbance or removal — the Service Provider will stop work and notify You if asbestos is suspected; remediation requires a licensed asbestos contractor;
4. Hoarding-grade clean-out — extreme accumulation requires a specialist scope and is not within the scope of an ordinary clean;
5. Damage caused by the Service Provider is covered under Damage Claims (Cleaning Annex), not under this warranty schedule. A property-damage claim and a warranty claim may proceed in parallel; and
6. Universal exclusions in the Service Warranty (Master) clause 8 also apply to all cleaning services covered by this schedule.

11. Customer Obligations for Cleaning Services

11.1 In addition to the Customer Obligations in the Service Warranty (Master) clause 10, You agree:

1. to confirm the agreed checklist at booking and to raise any disagreement with the Service Provider on arrival, before the Services commence;
2. to disclose any condition relevant to the clean at the time of booking, including the presence of pets, the presence of asbestos materials, recent renovations, water damage history, the carpet fibre type (for carpet cleaning), and any specific allergy or sensitivity requirements;
3. to defrost and empty the fridge at least 24 hours before a booking that includes inside-fridge cleaning;
4. to provide reasonable access for the Service Provider to all rooms and surfaces within the agreed scope at the time of the Services and for any Re-Clean within the Warranty Period;
5. for Bond / End-of-Lease Cleans, to provide the Agent's Exit-Condition Report in writing to URGENT Pro as soon as it is issued, and to coordinate access for the Re-Clean within the 72-hour window under clause 7.5.1(b);
6. for Carpet Cleaning, to allow the carpet to dry in accordance with the Service Provider's advice and to maintain reasonable ventilation;
7. for Window Cleaning, to ensure safe access to all booked windows; and
8. not to engage a Substitute Provider for the disputed work before the original Service Provider has had a reasonable opportunity to Re-Clean within the Warranty Period.

11.2 Failure to comply with clause 11.1(d), (e), (f), (g) or (h) may reduce or extinguish Your entitlement under the URGENT Pro Service Warranty to the extent that the failure prejudices the Service Provider's reasonable opportunity to inspect and Re-Clean. Failure to comply with clause 11.1 does not extinguish Your rights under the ACL.

12. Evidence Requirements for Cleaning Claims

12.1 To support a warranty claim under this schedule, the following evidence will be considered by URGENT Pro:

1. dated photographs of the defect taken as close as practicable to the time it was discovered, preferably with EXIF metadata intact;
2. the original Scope of Work — the quote, the Booking Confirmation, and the agreed checklist;
3. before-and-after photographs taken by the Service Provider at completion, which the Service Provider is required to provide to URGENT Pro;
4. the Agent's Exit-Condition Report for Bond / End-of-Lease Clean claims;
5. the pre-clean and post-clean stain photographs for Carpet Cleaning claims involving stains;
6. the Service Provider's documentation of any pre-existing damage observed and reported at the time of the Services;
7. weather records (Bureau of Meteorology) for exterior Window Cleaning claims under clause 9.3; and
8. Your written description of the defect.

12.2 Minimum photo requirements applied by URGENT Pro at completion (which support both Service Provider performance and Customer claims):

12.3 The standard of proof URGENT Pro applies is the civil standard — the balance of probabilities.

13. Remedies and Re-Performance Timeframes

13.1 The standard remedy under this schedule is a free Re-Clean by the original Service Provider, scheduled within 7 days of claim acceptance.

13.2 Where the original Service Provider is unable or unwilling to Re-Clean within the required timeframe, has Re-Cleaned and the work remains defective, or fails to attend within the agreed Re-Clean appointment, URGENT Pro will release held funds to engage a Substitute Provider under the Service Warranty (Master) clause 9.

13.3 Where Re-Clean and Substitute Provider engagement are both impractical, are refused by You for a reason permitted by the ACL, or have failed to remedy the defect, URGENT Pro will arrange a refund from held funds, processed within 14 days of the determination.

13.4 For a Major Failure under ACL section 268, You — not the Service Provider — choose the remedy, in accordance with the Service Warranty (Master) clause 9.3 and clause 14.

13.5 Bond / End-of-Lease Cleaning — special timeframes. For Bond / End-of-Lease Clean claims, the Re-Clean is scheduled in coordination with Your lease end-date, the Agent's re-inspection schedule, and the 72-hour clock under clause 7.5.1(b). Where the Agent's re-inspection deadline falls before the 7-day standard, the Re-Clean will be scheduled to meet the Agent's deadline.

14. State-Specific References (Bond Cleans)

14.1 For Bond / End-of-Lease Cleans, the standard of clean is set by the State or Territory residential tenancies legislation applicable to the property. The relevant authority and statute for each jurisdiction are:

14.2 The standard required of the cleaner across all four jurisdictions is "reasonably clean to return-to-entry-condition, fair wear and tear excepted", not perfection. URGENT Pro will not enforce — and will not require the Service Provider to deliver — a higher standard than the law of Your jurisdiction requires.

14.3 Where Your tenancy is governed by a State or Territory not in the table above, please contact URGENT Pro on 1300 105 453 and the equivalent State authority will be referenced in the management of Your claim.

15. Contact Us

If You have any questions about the URGENT Pro Cleaning Service Warranty, need to make a claim, or require assistance with a complaint, please contact us: