What documents do you need? How long does verification take? What happens at the induction? Here is the complete, honest answer to every question before you start.
Five stages. Here is exactly what happens at each one — what you do, what we do, and what to expect.
Submit your EOI using the short form. We run an automatic pre-screen to confirm you have the right to work in Australia, hold an ABN, and carry public liability insurance. Applications that do not pass are not progressed to the full application stage.
Successful EOI applicants receive a full application form by email. This collects everything needed for identity verification, insurance verification, and agreement preparation. You will upload your documents at this stage.
Our team manually reviews your application against the verification checklist. Every item is checked before verification is confirmed. If additional information is needed, we contact you by email before making a final decision.
Every provider completes a mandatory full-day induction with one of our Area Managers before taking on any bookings. This applies to all providers regardless of experience and cannot be skipped.
Once verified and inducted, you receive portal access and the Independent Contractor Agency Agreement for e-signature. When signed, your account is activated and you start receiving work.
Measured from the date a complete application with all documents is received.
🔵 Blue Badge Provider
48–72 hrs
Standard booked jobs sent directly to your account. Minimum $10M public liability insurance required.
🟠 Orange Badge Provider
3–5 days
Exclusive leads to quote and close. Minimum $20M public liability insurance required.
Prepare these before you apply. Incomplete applications delay verification.
Active ABN
11 digits, confirmed active on the ABR. GST registration required where applicable.
Required — all providersCertificate of Currency
Current public liability insurance. Minimum $10M (Blue) or $20M (Orange). Must not be expired.
Required — all providersGovernment Photo ID
A clear, current government-issued photo ID matching your application name exactly.
Required — all providersRight to Work in Australia
Confirmation you can legally work in Australia and operate a business providing your declared services.
Required — all providersAustralian Bank Account
Valid Australian bank account details for weekly payment processing. All fields must be complete.
Required — all providersTrade Licence (where required)
Pest control and certain service types require a state-issued licence. Confirmed during your full application.
Conditional — service-specificEvery application is reviewed against the following checklist. All required items must pass before your induction is booked.
| # | Check | How verified | Pass criteria | Required |
|---|---|---|---|---|
| 1 | ABN valid on Australian Business Register | ABR lookup | Active status confirmed | All providers |
| 2 | ABN registered name matches application | Compared to application | Exact or close match | All providers |
| 3 | Insurance certificate uploaded | Document review | Valid Certificate of Currency uploaded | All providers |
| 4 | Insurance coverage meets minimum | Document review | ≥$10M Blue Badge / ≥$20M Orange Badge | All providers |
| 5 | Insurance is current — not expired | Expiry date check | Expiry date after today | All providers |
| 6 | Insurance covers public liability | Document review | Public liability confirmed on certificate | All providers |
| 7 | Photo ID uploaded and clear | Document review | Clear, matches applicant name | All providers |
| 8 | Banking details complete | Field check | All banking fields populated | All providers |
| 9 | Workers compensation insurance | Document review | Valid certificate supplied | If team > 1 person |
| 10 | Police check (where required) | Document review | Clear police check certificate | Service-specific |
Every provider must complete a 1-day induction with one of our Area Managers before going live. It sets you up to succeed from your very first booking.
A full day with your Area Manager covering everything you need to operate professionally — policies, platform, quality standards, customer interaction, safety, warranty, complaints, and conduct. This is how we make sure every provider delivers great work from day one.
During the induction, your Area Manager will assess whether you can carry out competitive, quality work to our standards. If additional training is required, it will be discussed with you directly. Duration depends on the assessment outcome. Training fees apply where additional training is needed and are payable in advance.
If our team identifies issues with your application, we will email you to request additional information before making a final decision. If your application does not pass, you will receive written notification. You may reapply once the issue has been resolved — for example, once your insurance has been renewed or the required documentation is available.
Yes. GST registration is required for all Urgent Pro providers. You are responsible for lodging your own BAS returns and managing your own tax obligations. We recommend using an accountant familiar with sole trader requirements.
You can submit an expression of interest and we will follow up with guidance on getting covered. However, a current Certificate of Currency is required before your application can be processed and before you can be activated. Applications without insurance are placed in a nurture sequence until insurance is confirmed.
Yes. You operate as an independent contractor running your own business. There is no exclusivity requirement. You are free to provide services to other clients, through other platforms, or directly to your own customers at any time.
No. You operate as an independent contractor running your own business. Urgent Pro acts as a booking agency that connects you with customers. You manage your own tax, superannuation, and insurance obligations.
Contact us immediately. The sooner you notify us, the better — we need time to find a replacement provider for the customer. Late cancellations may incur charges as set out in your Independent Contractor Agency Agreement.
Familiarise yourself with these documents before submitting your application.
Blue Badge activation target is 48–72 hours from a complete application.
