How Urgent Pro works

Book verified home service providers through one trusted platform.

Urgent Pro connects customers with verified independent professionals for cleaning, removalists, rubbish removal, lawn mowing, and handyman services across Sydney, Melbourne, Brisbane, Gold Coast, and Perth.

View All Services
Written scopeClear job details before work begins
GST-inclusive pricingNo surprise platform wording at checkout
Single support pointWe coordinate booking, updates, and follow-up
Urgent Pro coordinator explaining home service options to a customer at a kitchen bench
Simple from enquiry to completion Submit your request, confirm the scope, get matched with a verified provider, and contact Urgent Pro if anything needs support.
The booking process

A clearer way to book home services

Every booking follows a structured process so the service, provider, price, and customer support pathway are clear before the job starts.

1

Tell us what you need

Submit the quote form or call Urgent Pro with your service type, location, timing, property details, and special requirements.

Contact Urgent Pro →
2

We confirm the scope

We review the details, clarify inclusions and exclusions, and prepare a written quote based on the information you provide.

Pricing & variations →
3

Your provider is assigned

Your booking is matched with a verified independent provider. Your booking confirmation includes the provider details where applicable.

Provider verification →
4

The service is completed

The provider completes the agreed work. If you need help after the service, Urgent Pro coordinates complaints, warranty, and refund support.

Service warranty →
Customer receiving a booking confirmation while an Urgent Pro coordinator explains next steps
Our role

Urgent Pro is your booking and support platform

Urgent Pro operates as a booking agency. We help arrange the booking, collect the service information, coordinate payment and customer communication, and support you if something needs review.

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Booking intake and quote coordinationWe collect the job details and help make the requested scope clear before work begins.
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Verified provider matchingProviders are checked before activation, including ABN, insurance, identity, right to work, and licence checks where required.
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Customer support after the bookingIf there is a complaint, warranty request, refund query, or damage issue, contact Urgent Pro so we can coordinate the process.
Provider verification

What we check before a provider is activated

Each provider operates independently, but Urgent Pro applies a verification process before providers can receive bookings through the platform.

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Active ABN and GST registrationBusiness registration details are checked before platform activation.
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Public liability insuranceProviders must hold public liability cover, with minimum cover requirements applied by service type.
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Photo identity and right to workIdentity and right-to-work checks support safety, accountability, and compliance.
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Licence checks where requiredTrade, vehicle, chemical handling, or service-specific licensing is reviewed where applicable.
Urgent Pro coordinator discussing provider onboarding with an independent service professional
Services you can book

One platform for essential home and property services

Start with the service you need, then choose the relevant city or sub-service page for more details.

Urgent Pro coordinator reviewing cleaning scope while a cleaning team prepares equipment in a modern home
CleaningHouse, carpet, bond, end of lease, and vacate cleaning
 Urgent Pro removalist carrying moving boxes into a white moving truck with additional packed boxes nearby.
RemovalistsHouse moves, office moves, furniture handling, and relocation support
 Urgent Pro junk removal worker loading old furniture and household rubbish into a white removal truck.
Rubbish RemovalHousehold junk, green waste, clean-outs, and disposal support
 Urgent Pro lawn care worker mowing a green residential lawn with a push mower in front of a suburban home.
Lawn MowingMowing, edging, trimming, and basic lawn care
 Urgent Pro handyman in navy uniform holding a cordless drill with a tool belt and handyman service icon below.
HandymanMinor repairs, installations, assembly, and property maintenance
Urgent Pro team member reviewing a transparent service quote with pricing and approval details
Pricing transparency

Written quotes and approved variations

Prices are based on the information you provide. If the actual scope differs on the day, the provider contacts Urgent Pro and we contact you before additional charges apply.

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GST-inclusive pricingCustomer-facing pricing is presented clearly and includes GST where applicable.
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Scope agreed before work beginsYour quote is based on job details such as size, access, condition, inventory, and requested inclusions.
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No unapproved surprise extrasAdditional work must follow the Pricing & Service Variation Policy before extra charges are applied.
View Pricing Pricing Policy
After-service support

Warranty, complaints, refunds, and damage support are coordinated through Urgent Pro

If something goes wrong, contact Urgent Pro first. We are your central point of contact for service review, warranty coordination, complaint handling, and refund requests.

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Australian Consumer Law rightsServices must be performed with due care and skill, fit for the specified purpose, and completed within a reasonable time.
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Service-specific warranty pathwayWarranty timing and rectification options depend on the service category and the agreed scope.
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Centralised supportDo not chase the provider directly. Contact Urgent Pro so the matter can be recorded and coordinated properly.
Locations

Where Urgent Pro operates

Urgent Pro launches across five major Australian service areas. Choose your city to view local service pages and booking options.

Sydney Melbourne Brisbane Gold Coast Perth
Important information

Read the customer policies before booking

These pages explain the terms, privacy handling, pricing variations, cancellations, consumer guarantees, warranty, and claims process.

Terms & ConditionsCustomer booking terms and platform relationship. Privacy PolicyHow customer information is collected and shared for bookings. Refunds & CancellationsCancellation, rescheduling, complaint, and refund pathways. Pricing & VariationsHow quotes are prepared and extra scope is approved. Consumer GuaranteeYour Australian Consumer Law service rights. Service WarrantyService-specific workmanship warranty information. Damage ClaimsHow damage concerns are reported, reviewed, and coordinated. Provider VerificationHow independent service providers are checked before activation.
FAQ

Common questions about how Urgent Pro works

Does Urgent Pro perform the service directly?

No. Urgent Pro operates as a booking agency. Services are performed by independent local providers who operate their own businesses and carry their own insurance.

How are service providers verified?

Before activation, providers are checked for business registration, insurance, identity, right to work in Australia, and relevant licences or qualifications where required by the service type.

What happens if the job needs extra work on the day?

If the actual scope differs from the information provided, the provider contacts Urgent Pro and we contact you before any additional charges apply. Extra work must follow the Pricing & Service Variation Policy.

Who do I contact if something goes wrong?

Contact Urgent Pro first. We coordinate complaints, warranty requests, refund queries, and damage claims through the appropriate customer policy pathway.

Which cities does Urgent Pro service?

Urgent Pro launches across Sydney, Melbourne, Brisbane, Gold Coast, and Perth, with service availability depending on the selected category and local provider coverage.

Ready to book a home service?

Submit your details and Urgent Pro will help confirm the service scope, price, timing, and provider pathway for your booking.