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Tell us what you need
Submit the quote form or call Urgent Pro with your service type, location, timing, property details, and special requirements.
Contact Urgent Pro →
The booking process
A clearer way to book home services
Every booking follows a structured process so the service, provider, price, and customer support pathway are clear before the job starts.
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We confirm the scope
We review the details, clarify inclusions and exclusions, and prepare a written quote based on the information you provide.
Pricing & variations →3
Your provider is assigned
Your booking is matched with a verified independent provider. Your booking confirmation includes the provider details where applicable.
Provider verification →4
The service is completed
The provider completes the agreed work. If you need help after the service, Urgent Pro coordinates complaints, warranty, and refund support.
Service warranty →
Our role
Urgent Pro is your booking and support platform
Urgent Pro operates as a booking agency. We help arrange the booking, collect the service information, coordinate payment and customer communication, and support you if something needs review.
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Booking intake and quote coordinationWe collect the job details and help make the requested scope clear before work begins.
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Verified provider matchingProviders are checked before activation, including ABN, insurance, identity, right to work, and licence checks where required.
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Customer support after the bookingIf there is a complaint, warranty request, refund query, or damage issue, contact Urgent Pro so we can coordinate the process.
Provider verification
What we check before a provider is activated
Each provider operates independently, but Urgent Pro applies a verification process before providers can receive bookings through the platform.
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Active ABN and GST registrationBusiness registration details are checked before platform activation.
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Public liability insuranceProviders must hold public liability cover, with minimum cover requirements applied by service type.
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Photo identity and right to workIdentity and right-to-work checks support safety, accountability, and compliance.
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Licence checks where requiredTrade, vehicle, chemical handling, or service-specific licensing is reviewed where applicable.
Services you can book
One platform for essential home and property services
Start with the service you need, then choose the relevant city or sub-service page for more details.
CleaningHouse, carpet, bond, end of lease, and vacate cleaning
RemovalistsHouse moves, office moves, furniture handling, and relocation support
Rubbish RemovalHousehold junk, green waste, clean-outs, and disposal support
Lawn MowingMowing, edging, trimming, and basic lawn care
HandymanMinor repairs, installations, assembly, and property maintenance
Pricing transparency
Written quotes and approved variations
Prices are based on the information you provide. If the actual scope differs on the day, the provider contacts Urgent Pro and we contact you before additional charges apply.
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GST-inclusive pricingCustomer-facing pricing is presented clearly and includes GST where applicable.
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Scope agreed before work beginsYour quote is based on job details such as size, access, condition, inventory, and requested inclusions.
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No unapproved surprise extrasAdditional work must follow the Pricing & Service Variation Policy before extra charges are applied.
After-service support
Warranty, complaints, refunds, and damage support are coordinated through Urgent Pro
If something goes wrong, contact Urgent Pro first. We are your central point of contact for service review, warranty coordination, complaint handling, and refund requests.
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Australian Consumer Law rightsServices must be performed with due care and skill, fit for the specified purpose, and completed within a reasonable time.
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Service-specific warranty pathwayWarranty timing and rectification options depend on the service category and the agreed scope.
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Centralised supportDo not chase the provider directly. Contact Urgent Pro so the matter can be recorded and coordinated properly.
Locations
Where Urgent Pro operates
Urgent Pro launches across five major Australian service areas. Choose your city to view local service pages and booking options.
Important information
Read the customer policies before booking
These pages explain the terms, privacy handling, pricing variations, cancellations, consumer guarantees, warranty, and claims process.
Terms & ConditionsCustomer booking terms and platform relationship.
Privacy PolicyHow customer information is collected and shared for bookings.
Refunds & CancellationsCancellation, rescheduling, complaint, and refund pathways.
Pricing & VariationsHow quotes are prepared and extra scope is approved.
Consumer GuaranteeYour Australian Consumer Law service rights.
Service WarrantyService-specific workmanship warranty information.
Damage ClaimsHow damage concerns are reported, reviewed, and coordinated.
Provider VerificationHow independent service providers are checked before activation.
FAQ
Common questions about how Urgent Pro works
Does Urgent Pro perform the service directly?
No. Urgent Pro operates as a booking agency. Services are performed by independent local providers who operate their own businesses and carry their own insurance.
How are service providers verified?
Before activation, providers are checked for business registration, insurance, identity, right to work in Australia, and relevant licences or qualifications where required by the service type.
What happens if the job needs extra work on the day?
If the actual scope differs from the information provided, the provider contacts Urgent Pro and we contact you before any additional charges apply. Extra work must follow the Pricing & Service Variation Policy.
Who do I contact if something goes wrong?
Contact Urgent Pro first. We coordinate complaints, warranty requests, refund queries, and damage claims through the appropriate customer policy pathway.
Which cities does Urgent Pro service?
Urgent Pro launches across Sydney, Melbourne, Brisbane, Gold Coast, and Perth, with service availability depending on the selected category and local provider coverage.
Ready to book a home service?
Submit your details and Urgent Pro will help confirm the service scope, price, timing, and provider pathway for your booking.