Urgent Pro is an Australian digital marketplace platform that connects customers with verified, independent home-service contractors. Every booking is fulfilled by an independent contractor who runs their own business, carries their own insurance, and is verified before activation.
Australian home-services bookings remain fragmented, opaque, and low-trust. Urgent Pro is the structured alternative, transparent pricing, verified providers, written quotes, GST-inclusive invoicing, and a single accountable point of contact for the entire booking lifecycle.
A clear, locked statement of what we set out to do and where we are taking Urgent Pro.
To make it simple, fast, and safe for Australians to book essential home and property services from verified independent professionals, with transparent pricing, named providers, verified credentials, and honest expectations on every booking.
To be Australia's most trusted multi-service booking agency. A single, dependable front door to a national network of independent service providers.
Four principles that shape every booking, every payment flow, and every interaction on the platform.
Provider name and ABN on every booking confirmation. GST-inclusive pricing with a published variation policy. No hidden fees. Written quotes before any work begins.
Every provider is identity-checked, ABN-verified, insured ($10M PL minimum), and licence-checked before their first booking. Insurance tracked for renewal, lapses trigger booking suspension.
Urgent Pro is the single point of contact for all complaints, warranty claims, and refund requests. Customers contact Urgent Pro, not the provider directly.
Every document, process, and payment flow is structured for the Fair Work Act, Australian Consumer Law (ACL), ATO contractor guidelines, and the Privacy Act 1988 (Cth).
Urgent Pro is a booking agency, not a service company. We do not send our own staff. What we do is match your request with an independent local professional who has passed our verification process and holds the credentials required for your service type.
When you book, you receive a booking confirmation with your provider's trading name and ABN before they arrive. You know exactly who is coming, what they have agreed to do, and what your rights are if the work does not meet the agreed standard.
Pricing is GST-inclusive. Scope is agreed before the job starts. Variations require your written consent before extra work is carried out, see our Pricing & Variations Policy.
Booking a verified home service through Urgent Pro takes four steps, from enquiry to completion. Here is exactly what happens at each stage.
Step 1Submit your service type, city, property details and access information via our quote form. Urgent Pro confirms the booking and assigns a verified provider.
Step 2Your assigned provider prepares a GST-inclusive written quote listing the agreed scope. You receive your provider's trading name and ABN before any work begins.
Step 3Your provider attends at the agreed time and performs the agreed scope. No extra work is carried out without your written agreement, variations always go through Urgent Pro first.
Step 4Payment is collected by Urgent Pro as authorised agent. Your tax invoice shows your provider's name and ABN. Every booking includes a service-specific workmanship warranty on top of your ACL rights.
Every provider on Urgent Pro goes through the same documented verification process before they are activated. We confirm the following before any provider accepts a booking.
Five Australian cities, five home service categories, one consistent platform.
Urgent Pro arranges five home and property service categories across five Australian cities. Each city has its own verified network of independent contractors and its own city hub page with the full list of local services.
From a clean kitchen to a managed move, every category on Urgent Pro is delivered by verified independent contractors in your area.
A quick look at what Urgent Pro is, how the booking agency model works, and how providers are verified. For the full FAQ across all services, visit our FAQ page.
Urgent Pro is a booking agency, not a service company. We do not employ cleaners, removalists, or tradespeople. We match your booking request with a verified, independent local professional who performs the work directly. Your service contract is with your assigned provider, not with Urgent Pro. We handle the booking, payment collection, and any complaints or warranty coordination on your behalf.
An independent local professional performs your service. Once your booking is confirmed, you receive the trading name and ABN of the verified provider assigned to your job, before they arrive. They run their own business, carry their own insurance, and are verified against the platform's mandatory checks before being activated. Urgent Pro acts as their booking agent only.
Urgent Pro operates across five Australian cities. Sydney, Melbourne, Brisbane, Gold Coast, and Perth. We arrange five service categories in each city: cleaning, removalists, rubbish removal, lawn mowing, and handyman.
We confirm each provider's ABN and GST registration with the Australian Business Register, sight their public liability insurance Certificate of Currency (minimum $10 million per occurrence), verify government-issued photo identity, and confirm their right to work in Australia. Licence and qualification checks are completed where the service type requires them. This process runs before any provider takes their first booking, and insurance is tracked for renewal.
Payment is collected by Urgent Pro as authorised agent on behalf of your provider. Paying Urgent Pro is the same as paying your provider directly. Your tax invoice shows your provider's name and ABN. We retain the agreed agency commission and remit the provider's share to their nominated account. You are not paying a middleman. You are paying the provider through an authorised collection arrangement.
Submit your enquiry and we will match you with a verified provider in your area.
