Contact Urgent Pro
Verified home services — one phone call away
Get in touch with Urgent Pro for bookings, quotes, complaints, warranty claims, or any other enquiry. We are your single point of contact for everything related to your booking — talk to us, not your provider directly.
- 7 days a week, 7am – 7pm AEST
- Verified providers across 5 Australian cities
- Response within 24 hours on most enquiries
How to reach us
Talk to a real person, the same day
Three ways to get in touch — pick whichever suits the moment. Customers come through the quote form or phone; providers apply through a separate channel.
Phone
1300 105 453
7 days a week, 7am – 7pm AEST. Call for urgent enquiries, quote follow-ups, complaints, or warranty claims.
Call nowQuote Enquiry
Submit your service requirements via the form above and we will match you with a verified provider in your area. Most enquiries receive a response within 24 hours.
Use the form aboveService Providers
Are you a service provider looking to receive bookings through Urgent Pro? Apply to join our network of verified independent contractors.
How to joinBusiness information
A registered Australian business
Urgent Pro is the trading name of WA Elite Services Pty Ltd, a registered Australian company operating as a booking agency for verified independent home-service contractors.
- Trading name
- Urgent Pro
- Legal entity
- WA Elite Services Pty Ltd
- ABN
- 63 631 357 858
- Head office
- Perth WA
- Phone
- 1300 105 453
- Hours
- 7 days · 7am – 7pm AEST
Cities we cover
Verified providers active across five Australian cities. Tap a city to see local services.
Prepare your enquiry
What to have ready when you contact us
A faster, sharper quote starts with a few details upfront. Use the checklist below before submitting your enquiry.
For customers
Have the following ready before you submit your enquiry:
- Your service type and city
- Property details — number of rooms, property size, or job scope
- Access information — parking, key handover, building access if applicable
- Any specific requirements, access notes, or scope details that may affect the job
For service providers
Have the following ready before you submit your application:
- Active ABN with GST registration
- Public liability insurance Certificate of Currency (minimum $10 million per occurrence)
- Government-issued photo ID
- Confirmation of your right to work in Australia
- Trade licence or certification (if your service type requires one)
Your single point of contact
Talk to us — not your provider directly
If something goes wrong with your booking, contact Urgent Pro first. We are your single point of contact for all complaints, warranty claims, refund requests, and damage claims. We will work with your provider on your behalf.
This protects your rights under the Australian Consumer Law and ensures every issue is logged, assessed, and resolved through a documented process.
Your rights and our policies
Common questions
Contact FAQs
Quick answers to the questions we hear most often when people first get in touch.
How quickly does Urgent Pro respond to enquiries?
We aim to respond to all enquiries within 24 hours. Urgent matters and same-week service requests are prioritised. If your enquiry is time-sensitive, please call us on 1300 105 453 for the fastest response.
Who do I contact if I have a complaint about my service?
Contact Urgent Pro — not your provider directly. We are your single point of contact for all complaints, warranty claims, and refund requests. Full details on how complaints are handled are in our Refunds & Cancellations Policy.
Can I contact you outside business hours?
Our phone line operates 7 days a week, 7am – 7pm AEST. Outside those hours, submit your enquiry via the quote form and we will respond when we open.
Ready to book?
Tell us what you need and we will match you with a verified provider
Quotes are free, GST-inclusive, and your provider's name and ABN are confirmed before anyone arrives at your door.
WA Elite Services Pty Ltd trading as Urgent Pro · ABN 63 631 357 858 · Perth WA