Contractor Agreement — Working with Urgent Pro
1. The Relationship — Independent Contractor
You join URGENT Pro as an independent contractor, not an employee. That means:
- You run your own business under your own ABN
- You control how you perform your work (we don't direct your methods)
- You choose which jobs to accept and when you're available
- You manage your own tax, GST, super, and insurance
- You can work for other companies, platforms, or your own direct clients — no exclusivity
You are not entitled to employee benefits from URGENT Pro — no annual leave, sick leave, superannuation, workers' compensation (unless you carry your own), or PAYG withholding.
2. The Agency Model — How Urgent Pro Works
URGENT Pro is a digital marketplace platform and booking agent. We act as your authorised agent to:
- Connect you with Customers who need your services
- Set prices and quote Customers on your behalf (using the published Pricing Schedule for your service)
- Collect payment from Customers and remit your earnings to you
- Receive, investigate, and resolve Customer complaints, disputes, and claims on your behalf
- Provide consistent customer-facing warranties to Customers on your behalf
The service contract is between you and the Customer — not between the Customer and URGENT Pro. URGENT Pro is the booking agent. You are the supplier.
3. Eligibility — Who Can Join
To join URGENT Pro, you must:
- Hold a valid Australian Business Number (ABN) in your name or your business's name
- Be registered for GST (this is mandatory under the Agreement — see Section 5)
- Hold all licences, permits, and qualifications required by law for the services you offer (electrical, plumbing, gas-fitting, asbestos removal, Working with Children Check where applicable, state contractor licences where applicable)
- Hold current Public Liability Insurance of at least $10 million (see Section 4)
- Pass URGENT Pro's identity and verification checks at onboarding
- Pass a background check where required for the services you offer
- Be authorised to work in Australia
- Have the equipment, vehicle, and tools needed to perform your services
4. Insurance Requirements
You must hold and maintain the following insurance at your own expense throughout your engagement with URGENT Pro:
| Insurance Type | Minimum Coverage | Who needs it |
|---|---|---|
| Public Liability | $10,000,000 per occurrence | Mandatory for all Providers |
| Professional Indemnity | $2,000,000 per claim | Recommended where applicable to your services |
| Workers' Compensation | As required by law | Mandatory if you engage employees or staff |
| Goods in Transit | As required by your service | Required for Removalists and Rubbish Removal |
| Motor Vehicle | Comprehensive cover | Required if you use a vehicle for work |
You'll need to provide a Certificate of Currency for each policy at onboarding and on request. If any policy is cancelled, suspended, or reduced, you must notify URGENT Pro immediately. Insurance lapses are grounds for immediate Deactivation.
5. Tax — GST Registration is Mandatory
GST registration is a mandatory requirement for all Providers on the URGENT Pro Platform — regardless of your business turnover.
You are responsible for:
- Maintaining current GST registration with the ATO
- Lodging your own Business Activity Statements (BAS)
- Paying your own income tax
- Paying your own superannuation
- Issuing your own tax invoices (URGENT Pro can assist with invoicing through the Platform)
We strongly recommend engaging an accountant.
6. Commission and Fees
In exchange for the agency, marketing, payment-processing, and customer-resolution services URGENT Pro provides:
| Fee | Amount | When charged |
|---|---|---|
| Commission | 35% of gross Service Fees (incl. GST) | On every completed Booking |
| Payment Processing Fee | $0.50 + 1.95% per transaction | On every Customer payment |
| Background Check Fee | $120 (one-time) | At onboarding, where required for your services |
| Expedited Payment Fee | $25 per request | Only if you request faster payment than the standard weekly cycle |
| Non-Attendance Commission | 35% of job value | If you accept a Booking and fail to attend without notification |
| Refund-due-to-Provider-Fault Platform Fee | 30% of job value | If URGENT Pro refunds a Customer because of your failure or fault |
Worked example — $200 job: Customer pays $200 (incl. GST). Less 35% Commission ($70). Less $0.50 + 1.95% Payment Processing Fee ($4.40). You receive $125.60 (62.8% of job value).
URGENT Pro provides at least 30 days' written notice of any changes to the Commission Schedule. If you don't agree to a change, you can terminate the Agreement within 14 days of notice.
7. Payments
- Payments are processed weekly — every Wednesday
- Direct deposit to your nominated bank account
- You're paid for completed Bookings less Commission and Payment Processing Fee
- For services with a Warranty Period, payment is held until the end of the warranty period (e.g., Bond Cleans have a 14-day warranty → paid Week 3; Handyman Tier 3 has a 30-day warranty → paid after 30 days)
- Expedited payment is available on request for a $25 fee
Full warranty-period hold schedule is set out in Provider Orientation.
8. Variations and Approval Limits
If the work at the job is different from what was booked, you must get the right level of approval before doing the extra work:
| Variation Amount | Approval Required |
|---|---|
| Up to $50 | URGENT Pro may approve minor adjustments without additional Customer contact |
| $50 – $200 | Customer approval via phone, SMS, or email — before work proceeds |
| Over $200 | Written Customer approval (email or signed acknowledgment) — before work proceeds |
Doing extra work without getting approval first means you won't get paid for it. The Customer-facing version of this framework is at the Pricing & Service Variation Policy.
9. Cancellation Charges
Once you accept a Booking, the following charges apply if you cancel late:
| Notice given | Outcome |
|---|---|
| 7+ days before scheduled Booking | No penalty |
| 72 hours – 7 days before scheduled Booking | 17.5% of job value (Late Notice Rejection Charge) |
| Less than 48 hours before scheduled Booking | 30% of job value (Late Notice Rejection Charge) |
| Failure to attend without notification | 35% of job value (Non-Attendance Commission) |
In exceptional circumstances (sudden illness, family emergency, accident), the Late Notice Rejection Charge may be waived at URGENT Pro's discretion. Provide the reason via hr@urgentpro.com.au as early as possible.
10. The Framework Documents You're Bound By
When you sign the Contractor Agreement, you agree to strictly comply with every Framework Document URGENT Pro publishes — including every Customer-Facing Policy URGENT Pro has on its website. You can't pick and choose. You can't claim later that you didn't read or understand them.
The full list of Framework Documents is in Schedule E (Acknowledgment Matrix) of the Agreement. The most important ones are:
| Document | What it covers |
|---|---|
| Provider Conduct & Professional Standards Code | Your behaviour, quality, ethics, and professional standards |
| Service Warranty (Master) + 5 service schedules | The customer-facing warranty you must honour (re-perform within the Warranty Period) |
| Damage Claims Policy (Master) + 5 service annexes | The damage-claims framework you must participate in (your $10M PL is the primary cover) |
| Consumer Guarantee Summary | The ACL consumer guarantees you must meet (due care, fit for purpose, reasonable time) |
| Refunds, Cancellations & Complaints Policy | How customer refunds and complaints are handled |
| Pricing & Service Variation Policy | How variations and pricing changes work |
| Customer Terms & Conditions | The customer-facing terms governing every Booking |
| Privacy & Data Handling Policy | How Customer information must be handled |
| Platform Terms of Use | The terms governing use of the Platform itself |
| Cookie Policy | How website tracking technologies are used |
Each document is publicly available at the URLs above. At onboarding, you'll individually tick the acknowledgment box for each one. You cannot accept your first Booking until every applicable document is acknowledged.
11. Term and Termination
The Agreement runs indefinitely from the date of signing until terminated by either party.
You can end the Agreement
- By giving URGENT Pro 14 days' written notice at any time, or
- Immediately, if URGENT Pro commits a material breach that isn't remedied within 14 days of written notice
URGENT Pro can end the Agreement
- By giving you 14 days' written notice (with reasons)
- Immediately, in cases of Serious Misconduct (theft, fraud, violence, harassment, insurance lapse, criminal conduct, falsifying photographic evidence, repeated breach of Framework Documents — see the Conduct & Professional Standards Code)
- Where you fail to maintain required insurance, GST registration, or licences
- Where you breach a material term of the Agreement and don't remedy the breach
Decline an update
If URGENT Pro makes a material change to the Commission Schedule, a Pricing Schedule, or another Framework Document, and you don't agree, you can terminate within 14 days of receiving notice of the change.
External remedies
If you believe the Agreement, deactivation, or any decision is unfair, you may seek external remedies — including the Fair Work Commission (if eligible), the Independent Contractors Act 2006 (Cth), or appropriate state authorities.
12. Ready to Join?
If the framework above fits your business and you're ready to apply:
- Submit an Expression of Interest via the form below
- An URGENT Pro manager will be in touch to walk you through verification
- You'll provide your ABN, GST registration, insurance certificates, licences, and ID
- You'll receive the full Contractor Agreement to read carefully
- You'll tick the Schedule E Acknowledgment Matrix and sign the Agreement
- You're activated on the Platform and start receiving Bookings
If you have questions before you apply, email hr@urgentpro.com.au or call 1300 105 453.